Wireframe Not agreed. Screens illustrate proposals in docs/ and .scratch/ , and invent the states those documents leave open.

Scenario 8 of 12

Selected destination cannot be used

Florence's chosen phone number is failing delivery, and she has started changing her email but not yet confirmed it.

Shows: Preference resolution returns “action required” rather than silently switching channel, and a pending contact value is not used for communications. Contact Confirmation is separate from Profile Assurance and applies only to values the Citizen supplied.

Personal details

• Preferred name: Flo
  You added this
• Preferred name: Change
• Name: Florence N Adeyemi
  From Camden records
• Name: Request a correction
• Date of birth: 3 March 1988
  From Camden records
• Date of birth: Request a correction
• Email address: f.okonkwo@example.com
  You added this Not confirmed yet

  Action required. Confirm this email address before we use it to contact you.

  Used for 5 communications.

• Email address: Change
• Phone number: 07700 900 118
  You added this

  Action required. We cannot deliver to this phone number. Choose another or add a new one.

• Phone number: Change
• Address: Flat 4, 12 Prowse Place, London NW1 9PH
  You added this

  Used for 1 communication.

• Address: Change

Sign-in details

Your login email, passkeys and two-factor settings are held by the sign-in service, not in your Profile. Changing your email address here does not change the address you sign in with.

Manage how you sign in

Behind the scenes

Not part of the Citizen view. Ticket 01 keeps source-system detail off the wire entirely — this pane exists so the sync behaviour is legible to us, not to Florence.

• citizenId: ctz-7k3m9p2x4v8r6t1q5w0n
• identity_confidence: verified

Fields

preferredName

Composed envelope

• value: Flo
• provenance: citizen-provided
• action: edit
• updatedAt: 2026-07-02T09:12:00Z

Stored values (1)

• value: Flo
• provenance: citizen-provided
• state: current
• updatedAt: 2026-07-02T09:12:00Z
• origin.system: Profile

name

Composed envelope

• value: Florence N Adeyemi
• provenance: camden-held
• action: request-correction
• updatedAt: 2026-07-11T02:14:00Z

Stored values (2)

• value: Flo Adeyemi
• provenance: citizen-provided
• state: superseded
• updatedAt: 2026-06-14T11:40:00Z
• origin.system: Registration

Registration value, superseded when the Profile was linked

• value: Florence N Adeyemi
• provenance: camden-held
• state: current
• updatedAt: 2026-07-11T02:14:00Z
• origin.system: Semarchy
• origin.recordId: PersonID 88431
• origin.sourceVersion: 12
• origin.receivedAt: 2026-07-11T02:14:00Z
• linkId: lnk-ctax

dateOfBirth

Composed envelope

• value: 3 March 1988
• provenance: camden-held
• action: request-correction
• updatedAt: 2026-07-11T02:14:00Z

Stored values (1)

• value: 3 March 1988
• provenance: camden-held
• state: current
• updatedAt: 2026-07-11T02:14:00Z
• origin.system: Semarchy
• origin.recordId: PersonID 88431
• origin.sourceVersion: 12
• origin.receivedAt: 2026-07-11T02:14:00Z
• linkId: lnk-ctax

contactEmail

Composed envelope

• value: f.okonkwo@example.com
• provenance: citizen-provided
• action: edit
• updatedAt: 2026-06-14T11:41:00Z
• confirmation: pending

Stored values (1)

• value: f.okonkwo@example.com
• provenance: citizen-provided
• state: current
• updatedAt: 2026-06-14T11:41:00Z
• confirmation: pending
• origin.system: Profile

phone

Composed envelope

• value: 07700 900 118
• provenance: citizen-provided
• action: choose-or-add
• updatedAt: 2026-06-14T11:41:00Z
• selectedBy: citizen
• confirmation: confirmed
• candidates: 2

Stored values (2)

• value: 07700 900 118
• provenance: citizen-provided
• state: current
• updatedAt: 2026-06-14T11:41:00Z
• label: Mobile
• confirmation: confirmed
• origin.system: Profile
• destinationUnusable: true

• value: 020 7974 4444
• provenance: camden-held
• state: current
• updatedAt: 2026-07-09T08:30:00Z
• label: Landline
• origin.system: CRM
• origin.recordId: Person 4821
• linkId: lnk-crm

Primary Selection points at ph-1, chosen by citizen. It is a pointer — it overwrites nothing.

address

Composed envelope

• value: Flat 4, 12 Prowse Place, London NW1 9PH
• provenance: citizen-provided
• action: choose-or-add
• updatedAt: 2026-06-20T15:05:00Z
• selectedBy: citizen
• candidates: 1

Stored values (1)

• value: Flat 4, 12 Prowse Place, London NW1 9PH
• provenance: citizen-provided
• state: current
• updatedAt: 2026-06-20T15:05:00Z
• label: Home address
• origin.system: Profile

Primary Selection points at ad-1, chosen by citizen. It is a pointer — it overwrites nothing.

Integration Links

• lnk-ctax active

  • system: Semarchy
  • identifier: Council Tax account CT-4471902
  • policy: Council Tax Reference Link Policy v2
  • linkedAt: 2026-06-28T10:02:00Z
  • externalVersion: 12

• lnk-crm active

  • system: CRM
  • identifier: CRM Person 4821
  • policy: CRM Reference Link Policy v1
  • linkedAt: 2026-06-28T10:02:00Z
  • externalVersion: 17

Cases

None open.

Sync trace

• No traffic · Profile
  2026-08-06T09:00:00Z

  Delivery failed on the selected destination

  • resolution: action required
  • note: Never a silent channel switch. The pending email is not a usable destination either.

Event names are illustrative. The domain event catalogue and integration notifications are tickets 09 and 10, both open and blocked — only profile.personal-details.changed has been written down, and published events are pointer-only by design.